The North Dakota Department of Commerce and North Dakota Information Technology have partnered to launch Dakota BOT, a new AI-powered chatbot designed to improve how citizens, businesses and visitors access information across ND.gov and affiliated state agency websites.
Dakota BOT serves as a digital front door to state government, offering 24/7 support, multilingual assistance and consistent, conversational responses. Built with input from agencies across state government, the chatbot uses structured workflows and frequently asked questions to guide users to the right resources quickly and accurately.
Since its initial rollout, Dakota BOT has successfully answered 91% of user questions, demonstrating its ability to provide reliable, timely support while improving the online experience for North Dakotans. The chatbot also gives state agencies insight into how users interact with website content, helping identify gaps, improve navigation and review the accuracy of information available online.
The tool is designed to reduce repetitive inquiries, improve service delivery and free up staff to focus on more complex needs. Dakota BOT will continue expanding in the coming months, including its launch on ND.gov, with officials citing strong potential for growth as adoption increases.
State officials described Dakota BOT as a reflection of North Dakota’s commitment to innovation, efficiency and customer service, intended to make information easier to access and state services more responsive for residents.